To ensure your High Holy Day livestream experience goes smoothly, here are some trouble-shooting tips:
Navigating your viewing screen
Before the High Holy Days services begin, make sure you have more than one browser installed on your computer. We recommend using Chrome or Firefox. For PC users, Microsoft Edge is now the default browser if you are using Windows 10.
Streaming works best on a fast broadband internet connection, such as cable, fiber, T1, and FiOS. Dial-up, ISDN, and DSL connections are not fast enough for livestreaming.
Pause any security scans or software updates your computer may be doing in the background while trying to stream.
Shut down other programs and close other web pages. Streaming uses a lot of your computer’s resources and running other applications and programs at the same time may slow your computer down and interfere with the livestream.
On a cell phone or tablet
You can watch our live stream in the browser of all modern cell phones and tablets, including iPhones, iPads, and Android devices. Make sure you are connected to WiFi or LTE in order to ensure a fast enough internet connection.
Still need help?
Email our livestream support team during services at [email protected]
Please include a detailed description of the problem, in addition to the browser and operating system you are using. This email is always monitored during services and someone will contact you shortly.
Or call our livestream helpline at 415-750-7558.
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